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Cloud Infrastructure

Leverage the power of cloud infrastructure to support your enterprise communications. Understand the benefits of cloud-based solutions, including scalability, flexibility, and cost savings, and learn how to implement them effectively.

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Sponsored Content
FedRAMP: A Security Standard the Private Sector Can't IgnoreFedRAMP: A Security Standard the Private Sector Can't Ignore

The security standard empowers your agency to deliver reliable, secure, and responsive service to the public while enhancing citizen engagement

byAndrew Casson, VP, U.S. Public Sector
May 19, 2025
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5 Min Read
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Contact Centers
Avaya Goes to Infinity and BeyondAvaya Goes to Infinity and Beyond
byMatt Vartabedian
Apr 23, 2025
6 Min Read
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Digital Workplace
Zoom/Mitel Hybrid Cloud Communication Integration Now AvailableZoom/Mitel Hybrid Cloud Communication Integration Now Available
byDave Michels
Feb 27, 2025
4 Min Read
Managing the Migration from On-Prem to the Cloud
Cloud Infrastructure
Managing the Migration from On-Prem to the CloudManaging the Migration from On-Prem to the Cloud
byDiane Myers
Mar 19, 2024
4 Min Read
What RingCentral’s Earnings Say About Its Expansion Plans
Cloud Infrastructure
What RingCentral’s Earnings Say About Its Expansion PlansWhat RingCentral’s Earnings Say About Its Expansion Plans
byZeus Kerravala
Feb 23, 2024
5 Min Read
AWS CEO Adam Selipsky
Cloud Infrastructure
No Jitter Roll: At re:Invent 2023, AWS Reinvigorates Its Platform with Generative AI, New Hardware and New IntegrationsNo Jitter Roll: At re:Invent 2023, AWS Reinvigorates Its Platform with Generative AI, New Hardware and New Integrations
byMatt Vartabedian
Dec 1, 2023
11 Min Read
Humans Remain a Vital Part of the AI Equation; Cloud Providers Are Using AI in Their Marketplace Battles
Cloud Infrastructure
Humans Remain a Vital Part of the AI Equation; Cloud Providers Are Using AI in Their Marketplace Battles
Humans Remain a Vital Part of the AI Equation; Cloud Providers Are Using AI in Their Marketplace Battles
Sep 8, 2023
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6 Min Read
byMatt Vartabedian, Senior Editor
Woman using a mobile phone for SMS messaging
Sponsored Content
Best Practices for Enhancing SMS Messages with AI
Best Practices for Enhancing SMS Messages with AI
Aug 21, 2023
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4 Min Read
byLauren Warrington, Product Marketing, AWS
No Jitter Roll: ASAPP Brings Generative AI to IVRs, AWS Expands Amazon Bedrock, and ServiceNow Adds New Gen-AI-powered Tools.
Cloud Infrastructure
No Jitter Roll: ASAPP Brings Generative AI to IVRs, AWS Expands Amazon Bedrock, and ServiceNow Adds New Gen-AI-powered Tools.
No Jitter Roll: ASAPP Brings Generative AI to IVRs, AWS Expands Amazon Bedrock, and ServiceNow Adds New Gen-AI-powered Tools.
Jul 28, 2023
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4 Min Read
byMatt Vartabedian, Senior Editor
Security Concerns Penetrating Enterprise Communications
Cloud Infrastructure
Security Concerns Penetrating Enterprise Communications
Security Concerns Penetrating Enterprise Communications
Jul 11, 2023
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5 Min Read
byDave Michels
A cloud with tendrils reaching out to other types of technology
Cloud Infrastructure
What’s the Direction for Omnichannel and Cloud Migration?
What’s the Direction for Omnichannel and Cloud Migration?
Jun 22, 2023
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3 Min Read
byEric Krapf
A photo of a phone in front of a laptop screen; both have Genesys Cloud screens
Cloud Infrastructure
Newest Genesys Generative AI Capabilities Boost Experience Orchestration
Newest Genesys Generative AI Capabilities Boost Experience Orchestration
Jun 5, 2023
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2 Min Read
byMatt Vartabedian, Senior Editor
The growth of cloud communications
Cloud Infrastructure
Leading Cloud Communications Platforms Innovation Vectors: Mind the Differentiation Gap
Leading Cloud Communications Platforms Innovation Vectors: Mind the Differentiation Gap
Apr 26, 2023
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10 Min Read
byElka Popova
The growth of cloud communications
Cloud Infrastructure
Leading Cloud Communications Platforms Innovation Vectors: The Strategic Imperative
Leading Cloud Communications Platforms Innovation Vectors: The Strategic Imperative
Apr 25, 2023
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7 Min Read
byElka Popova
Amazon Web Services Flexes Its Generative AI Muscles
Cloud Infrastructure
Amazon Web Services Flexes Its Generative AI Muscles
Amazon Web Services Flexes Its Generative AI Muscles
Apr 24, 2023
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5 Min Read
byZeus Kerravala
Photo illustrating the cloud concept
Cloud Infrastructure
The Cloud Platform’s Value for Delivering Improved Customer Experience Is Growing
The Cloud Platform’s Value for Delivering Improved Customer Experience Is Growing
Mar 27, 2023
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5 Min Read
byRobin Gareiss
RingCentral Revamps Channel Program
Cloud Infrastructure
RingCentral Revamps Channel Program
RingCentral Revamps Channel Program
Feb 2, 2023
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4 Min Read
byZeus Kerravala
Protecting Your Business – When the Rubber Hits the Cloud
Cloud Infrastructure
Protecting Your Business – When the Rubber Hits the Cloud
Protecting Your Business – When the Rubber Hits the Cloud
Jan 23, 2023
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6 Min Read
byScott Murphy
Business person pressing button
Cloud Infrastructure
How to Migrate Voice to the Cloud
How to Migrate Voice to the Cloud
Dec 19, 2022
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11 Min Read
byDarin Ward
AWS Ups Its Sustainability Efforts at Re:Invent 2022
Cloud Infrastructure
AWS Ups Its Sustainability Efforts at Re:Invent 2022
AWS Ups Its Sustainability Efforts at Re:Invent 2022
Nov 29, 2022
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4 Min Read
byZeus Kerravala
Cloud technology graphic
Cloud Infrastructure
Questioning the Cloud Value Proposition
Questioning the Cloud Value Proposition
Nov 29, 2022
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5 Min Read
byTom Nolle
UNIVERGE BLUE: Talks Like a Cloud, Sells Like a Box
Cloud Infrastructure
UNIVERGE BLUE: Talks Like a Cloud, Sells Like a Box
UNIVERGE BLUE: Talks Like a Cloud, Sells Like a Box
Nov 17, 2022
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3 Min Read
byDave Michels
What to Know When Switching Clouds
Cloud Infrastructure
What to Know When Switching Clouds
What to Know When Switching Clouds
Nov 7, 2022
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6 Min Read
byKevin Kieller
Rethinking Security Best Practices in the Age of the Cloud
Cloud Infrastructure
Rethinking Security Best Practices in the Age of the Cloud
Rethinking Security Best Practices in the Age of the Cloud
Oct 11, 2022
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5 Min Read
byTom Nolle
Security and Client-to-Cloud Integration to Shape the SD-WAN Market
Cloud Infrastructure
Security and Client-to-Cloud Integration to Shape the SD-WAN Market
Security and Client-to-Cloud Integration to Shape the SD-WAN Market
Sep 26, 2022
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4 Min Read
bySorell Slaymaker
Vonage AI Studio – Have They Cracked the Code with AI?
Cloud Infrastructure
Vonage AI Studio – Have They Cracked the Code with AI?
Vonage AI Studio – Have They Cracked the Code with AI?
Sep 21, 2022
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9 Min Read
byJon Arnold
Cloud question mark
Cloud Infrastructure
Complicating Cloud Communications: What Comes Next?
Complicating Cloud Communications: What Comes Next?
Sep 16, 2022
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3 Min Read
byEric Krapf
Liberty Mutual Brought 110 Years of Business into the Cloud
Cloud Infrastructure
Liberty Mutual Brought 110 Years of Business into the Cloud
Liberty Mutual Brought 110 Years of Business into the Cloud
Aug 25, 2022
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6 Min Read
byDana Casielles
A cloud graphic
Cloud Infrastructure
POTS Be Gone: Legacy Tech Migrations Still an IT Priority
POTS Be Gone: Legacy Tech Migrations Still an IT Priority
Aug 5, 2022
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2 Min Read
byEric Krapf
Someone pressing a phone button
Cloud Infrastructure
POTS Prices Are Increasing: Here’s How You Can Respond 2022-08-03
POTS Prices Are Increasing: Here’s How You Can Respond 2022-08-03
Aug 3, 2022
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3 Min Read
byAaron Stoermann
Microsoft Teams PSTN Options Continue to Expand
Cloud Infrastructure
Microsoft Teams PSTN Options Continue to Expand
Microsoft Teams PSTN Options Continue to Expand
Aug 3, 2022
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5 Min Read
byIrwin Lazar
The Enterprise ACD as a Cloud Service: Facing the Challenge
Sponsored Content
The Enterprise ACD as a Cloud Service: Facing the Challenge
The Enterprise ACD as a Cloud Service: Facing the Challenge
Jul 28, 2022
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4 Min Read
byGarry Pearson, Sytel
Business person with cloud technology
Cloud Infrastructure
Cisco Study Finds Hybrid Clouds Are Now the Norm
Cisco Study Finds Hybrid Clouds Are Now the Norm
Jul 18, 2022
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5 Min Read
byZeus Kerravala
Navigating Your Journey to the Cloud for Collaboration
Sponsored Content
Navigating Your Journey to the Cloud for Collaboration
Navigating Your Journey to the Cloud for Collaboration
Jun 14, 2022
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3 Min Read
byLenny Krol, Orange Business Services
A cloud graphic
Cloud Infrastructure
Lumen’s New Way to Service Old Customers
Lumen’s New Way to Service Old Customers
Apr 26, 2022
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4 Min Read
byDave Michels

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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