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Digital Workplace
Slack Debuts New AI Features, Revamps PricingSlack Debuts New AI Features, Revamps Pricing

Slack’s AI translations and Enterprise Search features become generally available.

byMatt Vartabedian, Senior Editor
Jul 17, 2025
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3 Min Read
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AI & Automation
Workers' Use of Shadow AI Presents Compliance, Reputational RisksWorkers' Use of Shadow AI Presents Compliance, Reputational Risks
byTerri Coles
Jul 16, 2025
5 Min Read
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Contact Centers
Workforce Engagement Tools Can Boost Agent ExperienceWorkforce Engagement Tools Can Boost Agent Experience
byBeth Schultz
Jul 16, 2025
4 Min Read
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AI & Automation
Front’s Topics, Agent Put AI-Powered Automation Front and CenterFront’s Topics, Agent Put AI-Powered Automation Front and Center
byMatt Vartabedian
Jul 15, 2025
2 Min Read
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Contact Centers
How To Integrate Microsoft Teams Phone and the Contact CenterHow To Integrate Microsoft Teams Phone and the Contact Center
byIrwin Lazar
Jul 14, 2025
3 Min Read
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AI & Automation
No Jitter Roll: Zoom Releases New AI Companion Capabilities and Add-on AvailabilityNo Jitter Roll: Zoom Releases New AI Companion Capabilities and Add-on Availability
byHannah Warfel
Jul 11, 2025
5 Min Read
Digital Workplace
The “Infinite Workday” Means Collaboration Never Ends
The “Infinite Workday” Means Collaboration Never Ends
Jul 10, 2025
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
Contact Centers
We Have Proof AI Is Improving CX
We Have Proof AI Is Improving CX
Jul 9, 2025
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8 Min Read
byJon Arnold
AI & Automation
The Agent2Agent Protocol: What It Does for AI Orchestration
The Agent2Agent Protocol: What It Does for AI Orchestration
Jul 2, 2025
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3 Min Read
byMatt Vartabedian, Senior Editor
AI & Automation
Beyond the Bot: NiCE Redefines Enterprise AI with Launch of Mpower Agents
Beyond the Bot: NiCE Redefines Enterprise AI with Launch of Mpower Agents
Jun 30, 2025
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2 Min Read
byMila D'Antonio
Digital Workplace
AI Could Reboot Productivity and Culture – So Let's Do It
AI Could Reboot Productivity and Culture – So Let's Do It
Jun 27, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
Assistants & Copilots
Slack Workforce Lab Report Finds 1 in 5 Desk Workers Use AI Daily
Slack Workforce Lab Report Finds 1 in 5 Desk Workers Use AI Daily
Jun 26, 2025
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3 Min Read
byMatt Vartabedian, Senior Editor
Digital Workplace
AI Isn’t Replacing Meetings—It’s Redefining Them
AI Isn’t Replacing Meetings—It’s Redefining Them
Jun 24, 2025
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5 Min Read
byTerri Coles
Digital Workplace
Cisco Webex Evolves: Simplifying Work, Empowering IT, Enhancing CX
Cisco Webex Evolves: Simplifying Work, Empowering IT, Enhancing CX
Jun 23, 2025
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8 Min Read
byZeus Kerravala
AI & Automation
No Jitter Roll: NiCE Launches CXone Mpower AI Agents
No Jitter Roll: NiCE Launches CXone Mpower AI Agents
Jun 20, 2025
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4 Min Read
byHannah Warfel, Associate Editor
Digital Workplace
Workers Skeptical of AI, Seek Fewer Apps and Value Human-Centric Skills Most
Workers Skeptical of AI, Seek Fewer Apps and Value Human-Centric Skills Most
Jun 20, 2025
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
Digital Workplace
How to Get the Return to the Office Right: Insights from InfoComm
How to Get the Return to the Office Right: Insights from InfoComm
Jun 18, 2025
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4 Min Read
byIrwin Lazar
AI & Automation
No Jitter Roll: Five9, Calabrio, and RingCentral Make Announcements at CCW
No Jitter Roll: Five9, Calabrio, and RingCentral Make Announcements at CCW
Jun 13, 2025
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5 Min Read
byHannah Warfel, Associate Editor
Digital Workplace
To Thrive in an AI-Powered Workplace, Embrace Your Human Skills
To Thrive in an AI-Powered Workplace, Embrace Your Human Skills
Jun 12, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
AI & Automation
AI Agents Are All the Buzz at CCW and Cisco Live
AI Agents Are All the Buzz at CCW and Cisco Live
Jun 12, 2025
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7 Min Read
bySheila McGee-Smith
Digital Workplace
AI in the Workplace: Efficiency Booster or Overhyped Distraction?
AI in the Workplace: Efficiency Booster or Overhyped Distraction?
Jun 10, 2025
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5 Min Read
byNathan Eddy
AI & Automation
No Jitter Roll: Salesforce Integrates Slack into its CRM
No Jitter Roll: Salesforce Integrates Slack into its CRM
Jun 6, 2025
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5 Min Read
byHannah Warfel, Associate Editor
AI & Automation
How AI Could Reshape the Path to Professional Mastery
How AI Could Reshape the Path to Professional Mastery
Jun 5, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
Contact Centers
The Customer Journey Doesn't Always Require the Human Touch
The Customer Journey Doesn't Always Require the Human Touch
Jun 4, 2025
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4 Min Read
byRobin Gareiss
AI & Automation
Workday’s New HR and Finance AI Agents Aim at Workflow Automation
Workday’s New HR and Finance AI Agents Aim at Workflow Automation
Jun 3, 2025
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2 Min Read
byHannah Warfel, Associate Editor
Digital Workplace
Five Principles for Evolving Meeting Spaces
Five Principles for Evolving Meeting Spaces
Jun 2, 2025
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4 Min Read
byIrwin Lazar
Contact Centers
Salesforce + Informatica: A Data Power Play That Raises CX Stakes
Salesforce + Informatica: A Data Power Play That Raises CX Stakes
May 30, 2025
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4 Min Read
byRob Hilsen
AI & Automation
No Jitter Roll: Wildix Launches Embedded Agentic AI for UCaaS
No Jitter Roll: Wildix Launches Embedded Agentic AI for UCaaS
May 30, 2025
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4 Min Read
byHannah Warfel, Associate Editor
Digital Workplace
Generative AI May Actually Reward Critical Thinking
Generative AI May Actually Reward Critical Thinking
May 29, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
Digital Workplace
CIOs and the AI Productivity Gamble: Are IT Leaders Betting on the Wrong Metrics?
CIOs and the AI Productivity Gamble: Are IT Leaders Betting on the Wrong Metrics?
May 28, 2025
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4 Min Read
byNathan Eddy
AI & Automation
No Jitter Roll: NVIDIA Announced AI Factory Updates and Multiple Partnerships
No Jitter Roll: NVIDIA Announced AI Factory Updates and Multiple Partnerships
May 22, 2025
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4 Min Read
byHannah Warfel, Associate Editor
AI & Automation
AI Tools Demonstrate Hidden Risks of Imperfect Outputs
AI Tools Demonstrate Hidden Risks of Imperfect Outputs
May 22, 2025
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5 Min Read
byMartha Buyer
Digital Workplace
AI-Powered Workplace Wellness Works Best When Managed by People
AI-Powered Workplace Wellness Works Best When Managed by People
May 22, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
Digital Workplace
Rethinking AI Productivity Metrics: How CIOs Can Tailor Measurements to Their Industry
Rethinking AI Productivity Metrics: How CIOs Can Tailor Measurements to Their Industry
May 21, 2025
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5 Min Read
byNathan Eddy
Contact Centers
It’s Time to be Realistic About AI’s Impact on CX
It’s Time to be Realistic About AI’s Impact on CX
May 20, 2025
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4 Min Read
byBlair Pleasant

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