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Virtual Agents

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Contact Centers
New Five9 CX Report Highlights Multifaceted AI UsesNew Five9 CX Report Highlights Multifaceted AI Uses

The latest survey of business leaders also identified the two biggest factors hampering AI adoption in contact centers.

byBlair Pleasant
Jul 7, 2025
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4 Min Read
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AI & Automation
Beyond the Bot: NiCE Redefines Enterprise AI with Launch of Mpower AgentsBeyond the Bot: NiCE Redefines Enterprise AI with Launch of Mpower Agents
byMila D'Antonio
Jun 30, 2025
2 Min Read
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Contact Centers
Genesys Cloud AI Studio Builds a Foundation for Agentic AIGenesys Cloud AI Studio Builds a Foundation for Agentic AI
bySheila McGee-Smith
Jun 25, 2025
7 Min Read
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AI & Automation
Do Consumers Really Want, or Value, AI for Customer Service?Do Consumers Really Want, or Value, AI for Customer Service?
byBeth Schultz
Jun 11, 2025
3 Min Read
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Contact Centers
ServiceNow Goes All In on AI AgentsServiceNow Goes All In on AI Agents
byMatt Vartabedian
May 8, 2025
6 Min Read
CX Data
Sponsored Content
How CX Professionals Can Prepare for agentic AI-Driven InteractionsHow CX Professionals Can Prepare for Agentic AI-Driven Interactions
byMatt McKernan
May 8, 2025
4 Min Read
AI & Automation
No One Wants Hyper-Personalized CX
No One Wants Hyper-Personalized CX
May 7, 2025
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7 Min Read
byDave Michels
Contact Centers
Verint Called – It Wants Its Callbacks
Verint Called – It Wants Its Callbacks
May 1, 2025
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4 Min Read
byDave Michels
AI & Automation
AI Receptionists Enter the Digital Workforce
AI Receptionists Enter the Digital Workforce
Apr 29, 2025
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5 Min Read
byMatt Vartabedian, Senior Editor
Contact Centers
Don’t Blame the Agentic Agent
Don’t Blame the Agentic Agent
Apr 21, 2025
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5 Min Read
byDave Michels
Contact Centers
Hurtling Toward an Agentic AI-powered CX Future
Hurtling Toward an Agentic AI-powered CX Future
Apr 16, 2025
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4 Min Read
byBeth Schultz
Digital Workplace
The AI Assistant Needs to Manage Email Inboxes Better
The AI Assistant Needs to Manage Email Inboxes Better
Apr 3, 2025
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
Contact Centers
Talkdesk Introduces AI Agents for Retail As Part of Vertical Play
Talkdesk Introduces AI Agents for Retail As Part of Vertical Play
Jan 29, 2025
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3 Min Read
byZeus Kerravala
AI & Automation
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
Jan 10, 2025
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6 Min Read
byHannah Warfel, Associate Editor
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Virtual Agents
No Jitter Midroll: Salesforce Launches Agentforce 2.0
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Dec 17, 2024
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5 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
Virtual Agents
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
Oct 10, 2024
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10 Min Read
byMatt Vartabedian, Senior Editor
AI Agents Are Change Agents – In More Ways Than One
Virtual Agents
AI Agents Are Change Agents – In More Ways Than One
AI Agents Are Change Agents – In More Ways Than One
Oct 9, 2024
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7 Min Read
byJon Arnold
AI virtual agent
Virtual Agents
No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents
No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents
Sep 10, 2024
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10 Min Read
byMatt Vartabedian, Senior Editor
Salesforce logo
Virtual Agents
No Jitter Midroll: Salesforce Launches AI Agents for Sales
No Jitter Midroll: Salesforce Launches AI Agents for Sales
Aug 22, 2024
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5 Min Read
byMatt Vartabedian, Senior Editor
Talking heads
Virtual Agents
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Nov 20, 2023
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5 Min Read
byMartin Classen, Chief Product Officer, Enreach
Artificial Intelligence
Virtual Agents
AI-Enabled Chatbots & Virtual Assistants Show Promise, but Have a Ways to Go
AI-Enabled Chatbots & Virtual Assistants Show Promise, but Have a Ways to Go
Aug 21, 2023
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4 Min Read
byRobin Gareiss
virtual agents
Virtual Agents
Time to Give Up on Chatbots?
Time to Give Up on Chatbots?
Jul 6, 2023
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3 Min Read
byEric Krapf
ChatGPT in action on a mobile phone
Virtual Agents
The Good, the Bad and What We Can Do with Generative AI
The Good, the Bad and What We Can Do with Generative AI
Jun 14, 2023
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5 Min Read
byBarbara A Grothe
Conversational AI Helps Humans Be Human
Virtual Agents
Conversational AI Helps Humans Be Human
Conversational AI Helps Humans Be Human
Jun 16, 2022
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5 Min Read
byDana Casielles
Deliver Frictionless CX for Today’s On-the-Go Consumers
Sponsored Content
Deliver Frictionless CX for Today’s On-the-Go Consumers
Deliver Frictionless CX for Today’s On-the-Go Consumers
May 18, 2022
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4 Min Read
byEinat Weiss, NICE CXone
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
Virtual Agents
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
Apr 6, 2022
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2 Min Read
byLisa Schmeiser, Editor-in-Chief
Conversational AI: A Fresh Start for the Contact Center
Virtual Agents
Conversational AI: A Fresh Start for the Contact Center
Conversational AI: A Fresh Start for the Contact Center
Feb 22, 2022
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4 Min Read
byDana Casielles
Cognigy Combines Conversational AI, RPA, & CX
Virtual Agents
Cognigy Combines Conversational AI, RPA, & CX
Cognigy Combines Conversational AI, RPA, & CX
Nov 17, 2021
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7 Min Read
byDana Casielles
IT heroes
Virtual Agents
IT Heroes: Stand Up and Be Recognized
IT Heroes: Stand Up and Be Recognized
Nov 19, 2020
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3 Min Read
byBeth Schultz
How to Navigate the Bot and Conversational AI Maze
Virtual Agents
How to Navigate the Bot and Conversational AI Maze
How to Navigate the Bot and Conversational AI Maze
Sep 1, 2020
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5 Min Read
byNicolas De Kouchkovsky
Conversational AI: Wading in the Mainstream
Virtual Agents
Conversational AI: Wading in the Mainstream
Conversational AI: Wading in the Mainstream
Aug 4, 2020
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5 Min Read
byDana Casielles
A New Talent Acquisition Strategy: Virtual Interviewing
AI Collaboration
A New Talent Acquisition Strategy: Virtual Interviewing
A New Talent Acquisition Strategy: Virtual Interviewing
Jul 29, 2020
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2 Min Read
byFrances Horner
conversational AI
Virtual Agents
5 Steps to Delivering Delightful Conversational AI
5 Steps to Delivering Delightful Conversational AI
Mar 24, 2020
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5 Min Read
byGadi Shamia
woman surrounded by AI
Virtual Agents
Adapting to COVID-19: How Virtual Agents Fit In
Adapting to COVID-19: How Virtual Agents Fit In
Mar 22, 2020
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4 Min Read
byRichard Dumas
cartoon bot inside computer
Virtual Agents
5 Incredibly Useful Things You Didn’t Know a Virtual Agent Can Do
5 Incredibly Useful Things You Didn’t Know a Virtual Agent Can Do
Mar 4, 2020
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5 Min Read
byRichard Dumas

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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