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Workflow Automation

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Contact Centers
New Five9 CX Report Highlights Multifaceted AI UsesNew Five9 CX Report Highlights Multifaceted AI Uses

The latest survey of business leaders also identified the two biggest factors hampering AI adoption in contact centers.

byBlair Pleasant
Jul 7, 2025
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4 Min Read
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AI & Automation
Beyond the Bot: NiCE Redefines Enterprise AI with Launch of Mpower AgentsBeyond the Bot: NiCE Redefines Enterprise AI with Launch of Mpower Agents
byMila D'Antonio
Jun 30, 2025
2 Min Read
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Digital Workplace
Workers Skeptical of AI, Seek Fewer Apps and Value Human-Centric Skills MostWorkers Skeptical of AI, Seek Fewer Apps and Value Human-Centric Skills Most
byLisa Schmeiser
Jun 20, 2025
4 Min Read
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Contact Centers
The Customer Journey Doesn't Always Require the Human TouchThe Customer Journey Doesn't Always Require the Human Touch
byRobin Gareiss
Jun 4, 2025
4 Min Read
cx-profit-alerts
Sponsored Content
Flexibility Is the Key to Maximizing Your AI InvestmentFlexibility Is the Key to Maximizing Your AI Investment
byMatt McKernan
Jun 2, 2025
3 Min Read
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Digital Workplace
CIOs and the AI Productivity Gamble: Are IT Leaders Betting on the Wrong Metrics?CIOs and the AI Productivity Gamble: Are IT Leaders Betting on the Wrong Metrics?
byNathan Eddy
May 28, 2025
4 Min Read
Digital Workplace
Salesforce Research Highlights HR Role in Digital Labor
Salesforce Research Highlights HR Role in Digital Labor
May 14, 2025
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4 Min Read
byMatt Vartabedian, Senior Editor
Digital Workplace
Will the Chief AI Officer Define Workplace Productivity?
Will the Chief AI Officer Define Workplace Productivity?
May 13, 2025
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5 Min Read
byNathan Eddy
Contact Centers
ServiceNow Goes All In on AI Agents
ServiceNow Goes All In on AI Agents
May 8, 2025
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6 Min Read
byMatt Vartabedian, Senior Editor
CX Data
Sponsored Content
How CX Professionals Can Prepare for agentic AI-Driven Interactions
How CX Professionals Can Prepare for Agentic AI-Driven Interactions
May 8, 2025
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4 Min Read
byMatt McKernan, SVP, Americas, Content Guru
Digital Workplace
The Drumbeat for Digital Labor Intensifies
The Drumbeat for Digital Labor Intensifies
Apr 24, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
AI & Automation
Google’s Agentic AI Vision for the Workplace Rewrites Both Code and Culture
Google’s Agentic AI Vision for the Workplace Rewrites Both Code and Culture
Apr 17, 2025
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9 Min Read
byCraig Durr
Digital Workplace
"Busy Work" May Be a Stand In For Wider Workflow Woes
"Busy Work" May Be a Stand In For Wider Workflow Woes
Feb 6, 2025
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
Digital Workplace
AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?
AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?
Feb 3, 2025
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4 Min Read
byNathan Eddy
AI & Automation
No Jitter Roll: Responsible AI Practices and New GenAI Helpers
No Jitter Roll: Responsible AI Practices and New GenAI Helpers
Jan 23, 2025
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6 Min Read
byHannah Warfel, Associate Editor
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Workflow Automation
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Dec 2, 2024
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4 Min Read
byZeus Kerravala
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Workflow Automation
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Nov 19, 2024
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
AI and Workflow Automation: Best Practices for Success
Workflow Automation
AI and Workflow Automation: Best Practices for Success
AI and Workflow Automation: Best Practices for Success
Oct 14, 2024
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4 Min Read
byNathan Eddy
Finding Communications Technology Employees in Unconventional Places
Workflow Automation
Finding Communications Technology Employees in Unconventional Places
Finding Communications Technology Employees in Unconventional Places
Aug 20, 2024
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4 Min Read
byBobra S. Bush
AWS Climbs to New Heights with Gen AI Updates, Zoom Automates Workflows, Sennheiser Debuts Zoom Room Certified Bars and Avaya's CEO to Retire
Workflow Automation
No Jitter Roll: AWS Climbs to New Heights with Gen AI Updates, Zoom Automates Workflows, Sennheiser Debuts Zoom Room Certified Bars and Avaya's CEO to Retire
No Jitter Roll: AWS Climbs to New Heights with Gen AI Updates, Zoom Automates Workflows, Sennheiser Debuts Zoom Room Certified Bars and Avaya's CEO to Retire
Jul 12, 2024
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9 Min Read
byMatt Vartabedian, Senior Editor
Collaboration Puzzle Pieces
Workflow Automation
Conversations in Collaboration: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI, Part 1
Conversations in Collaboration: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI, Part 1
Mar 19, 2024
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11 Min Read
byMatt Vartabedian, Senior Editor
Slack Elevate Enhances Efficiencies, Adds Workflow Capabilities
Workflow Automation
Slack Elevate Enhances Efficiencies, Adds Workflow Capabilities
Slack Elevate Enhances Efficiencies, Adds Workflow Capabilities
Aug 2, 2023
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3 Min Read
byDave Michels
Reduce the ‘Dark Matter of Work’ with Increased Workflow Process Visibility
Workflow Automation
Reduce the ‘Dark Matter of Work’ with Increased Workflow Process Visibility
Reduce the ‘Dark Matter of Work’ with Increased Workflow Process Visibility
Jul 7, 2022
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3 Min Read
byDana Casielles
Exploring the Administration Usage Profile
Workflow Automation
Exploring the Administration Usage Profile
Exploring the Administration Usage Profile
Sep 8, 2021
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6 Min Read
byMarty Parker
Examining the Management and Executive Usage Profile
Workflow Automation
Examining the Management and Executive Usage Profile
Examining the Management and Executive Usage Profile
Jul 27, 2021
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7 Min Read
byMarty Parker
Road sign pointing to stress, management, positivity
Workflow Automation
Back-to-Office Anxiety: Shades of the First Day of School
Back-to-Office Anxiety: Shades of the First Day of School
Jun 16, 2021
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4 Min Read
byBobra S. Bush
Photo of information processing worker
Workflow Automation
Reinventing Communications: Information Processing Work
Reinventing Communications: Information Processing Work
May 18, 2021
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5 Min Read
byMarty Parker
Illustration of global supply chain
Workflow Automation
When Supply Chain Issues Hit Home
When Supply Chain Issues Hit Home
May 10, 2021
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4 Min Read
byDarin Ward
Illustration of lightbulbs
Workflow Automation
IT Must Step Up in Workplace Strategy
IT Must Step Up in Workplace Strategy
Apr 16, 2021
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2 Min Read
byEric Krapf
Someone pressing a tablet
Workflow Automation
Reinventing Communications: One Usage Profile at a Time
Reinventing Communications: One Usage Profile at a Time
Feb 2, 2021
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6 Min Read
byMarty Parker
Pile of $100 bills
Workflow Automation
Looking to Cut IT/Telecom Costs in 2021 & Beyond?
Looking to Cut IT/Telecom Costs in 2021 & Beyond?
Jan 13, 2021
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6 Min Read
byTim Proctor
A loading bar for 2021
Workflow Automation
6 Lessons Learned in 2020 to Heed in the New Year
6 Lessons Learned in 2020 to Heed in the New Year
Dec 21, 2020
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3 Min Read
byMark Roberts
Bots flying about a user desktop
Sponsored Content
RPA: Don’t Fall Behind
RPA: Don’t Fall Behind
Dec 9, 2020
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2 Min Read
byOded Karev, NICE
cogs on digital background to show automation
Workflow Automation
RPA: Time to Automate Communication Processes for Value
RPA: Time to Automate Communication Processes for Value
Nov 17, 2020
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6 Min Read
byMarty Parker
A modern-looking home office
Workflow Automation
Who Should Cover the WFH Costs?
Who Should Cover the WFH Costs?
Nov 13, 2020
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4 Min Read
byGary Audin

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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