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Customer Experience

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AI & Automation
No Jitter Roll: Zoom Releases New AI Companion Capabilities and Add-on AvailabilityNo Jitter Roll: Zoom Releases New AI Companion Capabilities and Add-on Availability

Also, Wildix releases AI for team communications, Cerebras partners with multiple organizations for AI inference, and Infobip and Harvard release a CX study.

byHannah Warfel, Associate Editor
Jul 11, 2025
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5 Min Read
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Contact Centers
Good CX Involves Good Relationships with Customers and CoworkersGood CX Involves Good Relationships with Customers and Coworkers
byMatt Vartabedian
Jul 10, 2025
4 Min Read
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Contact Centers
We Have Proof AI Is Improving CXWe Have Proof AI Is Improving CX
byJon Arnold
Jul 9, 2025
8 Min Read
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Contact Centers
New Five9 CX Report Highlights Multifaceted AI UsesNew Five9 CX Report Highlights Multifaceted AI Uses
byBlair Pleasant
Jul 7, 2025
4 Min Read
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Contact Centers
Forrester’s Global CX Index Reports Continuing Downward CX TrendForrester’s Global CX Index Reports Continuing Downward CX Trend
byMatt Vartabedian
Jul 1, 2025
2 Min Read
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Contact Centers
Contact Centers Confront Competing Priorities – and the AI Wolf at the DoorContact Centers Confront Competing Priorities – and the AI Wolf at the Door
byDave Michels
Jul 1, 2025
4 Min Read
Contact Centers
NiCE Debuts New CEO, Products and Celebrity Brand Campaign
NiCE Debuts New CEO, Products and Celebrity Brand Campaign
Jun 30, 2025
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5 Min Read
bySheila McGee-Smith
Digital Workplace
Cisco Webex Evolves: Simplifying Work, Empowering IT, Enhancing CX
Cisco Webex Evolves: Simplifying Work, Empowering IT, Enhancing CX
Jun 23, 2025
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8 Min Read
byZeus Kerravala
AI & Automation
No Jitter Roll: NiCE Launches CXone Mpower AI Agents
No Jitter Roll: NiCE Launches CXone Mpower AI Agents
Jun 20, 2025
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4 Min Read
byHannah Warfel, Associate Editor
AI & Automation
No Jitter Roll: Five9, Calabrio, and RingCentral Make Announcements at CCW
No Jitter Roll: Five9, Calabrio, and RingCentral Make Announcements at CCW
Jun 13, 2025
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5 Min Read
byHannah Warfel, Associate Editor
AI & Automation
AI Agents Are All the Buzz at CCW and Cisco Live
AI Agents Are All the Buzz at CCW and Cisco Live
Jun 12, 2025
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7 Min Read
bySheila McGee-Smith
AI & Automation
Do Consumers Really Want, or Value, AI for Customer Service?
Do Consumers Really Want, or Value, AI for Customer Service?
Jun 11, 2025
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3 Min Read
byBeth Schultz
Customer Experience
Amdocs Studio Report Highlights Ongoing CX Disconnect
Amdocs Studio Report Highlights Ongoing CX Disconnect
Jun 10, 2025
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2 Min Read
byMatt Vartabedian, Senior Editor
Sponsored Content
Banking Is Transforming Digitally—and CX is the Driving Force
Banking Is Transforming Digitally—and CX is the Driving Force
Jun 10, 2025
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3 Min Read
byMatt McKernan, SVP, Americas, Content Guru
AI & Automation
No Jitter Roll: Salesforce Integrates Slack into its CRM
No Jitter Roll: Salesforce Integrates Slack into its CRM
Jun 6, 2025
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5 Min Read
byHannah Warfel, Associate Editor
Contact Centers
The Customer Journey Doesn't Always Require the Human Touch
The Customer Journey Doesn't Always Require the Human Touch
Jun 4, 2025
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4 Min Read
byRobin Gareiss
cx-profit-alerts
Sponsored Content
Flexibility Is the Key to Maximizing Your AI Investment
Flexibility Is the Key to Maximizing Your AI Investment
Jun 2, 2025
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3 Min Read
byMatt McKernan, SVP, Americas, Content Guru
Contact Centers
Salesforce + Informatica: A Data Power Play That Raises CX Stakes
Salesforce + Informatica: A Data Power Play That Raises CX Stakes
May 30, 2025
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4 Min Read
byRob Hilsen
AI & Automation
No Jitter Roll: Wildix Launches Embedded Agentic AI for UCaaS
No Jitter Roll: Wildix Launches Embedded Agentic AI for UCaaS
May 30, 2025
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4 Min Read
byHannah Warfel, Associate Editor
Contact Centers
Meet the Next New Thing in CX: Engagement Workers
Meet the Next New Thing in CX: Engagement Workers
May 27, 2025
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4 Min Read
byBlair Pleasant
AI & Automation
No Jitter Roll: NVIDIA Announced AI Factory Updates and Multiple Partnerships
No Jitter Roll: NVIDIA Announced AI Factory Updates and Multiple Partnerships
May 22, 2025
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4 Min Read
byHannah Warfel, Associate Editor
Contact Centers
It’s Time to be Realistic About AI’s Impact on CX
It’s Time to be Realistic About AI’s Impact on CX
May 20, 2025
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4 Min Read
byBlair Pleasant
AI & Automation
No Jitter Roll: Twilio, Zoho, Forethought, and Dialpad Make CX Platform Announcements
No Jitter Roll: Twilio, Zoho, Forethought, and Dialpad Make CX Platform Announcements
May 16, 2025
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5 Min Read
byHannah Warfel, Associate Editor
AI & Automation
No Jitter Roll: ServiceNow Announces New Partnerships
No Jitter Roll: ServiceNow Announces New Partnerships
May 9, 2025
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5 Min Read
byHannah Warfel, Associate Editor
AI & Automation
ServiceNow and Salesforce: Their AI Agent Timelines
ServiceNow and Salesforce: Their AI Agent Timelines
May 9, 2025
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3 Min Read
byMatt Vartabedian, Senior Editor
Contact Centers
Meet Talkdesk Express, a New CX Solution for the SMB Market
Meet Talkdesk Express, a New CX Solution for the SMB Market
May 9, 2025
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4 Min Read
bySheila McGee-Smith
Contact Centers
ServiceNow Goes All In on AI Agents
ServiceNow Goes All In on AI Agents
May 8, 2025
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6 Min Read
byMatt Vartabedian, Senior Editor
Contact Centers
Avaya vs. Cisco: Which CX Strategy Fits Your Enterprise?
Avaya vs. Cisco: Which CX Strategy Fits Your Enterprise?
May 8, 2025
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5 Min Read
byJohn Malone
CX Data
Sponsored Content
How CX Professionals Can Prepare for agentic AI-Driven Interactions
How CX Professionals Can Prepare for Agentic AI-Driven Interactions
May 8, 2025
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4 Min Read
byMatt McKernan, SVP, Americas, Content Guru
AI & Automation
No One Wants Hyper-Personalized CX
No One Wants Hyper-Personalized CX
May 7, 2025
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7 Min Read
byDave Michels
Contact Centers
Surveys Say: People Prefer Talking to People
Surveys Say: People Prefer Talking to People
May 5, 2025
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3 Min Read
byMatt Vartabedian, Senior Editor
Contact Centers
No Jitter Roll: Calabrio and 8x8 Announce Platform Enhancements
No Jitter Roll: Calabrio and 8x8 Announce Platform Enhancements
May 2, 2025
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6 Min Read
byHannah Warfel, Associate Editor
Contact Centers
Verint Called – It Wants Its Callbacks
Verint Called – It Wants Its Callbacks
May 1, 2025
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4 Min Read
byDave Michels
Contact Centers
Synchronizing Voice and Digital in Conversational AI
Synchronizing Voice and Digital in Conversational AI
Apr 28, 2025
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6 Min Read
bySheila McGee-Smith
Contact Centers
The Rise of CX Observability in Service Monitoring
The Rise of CX Observability in Service Monitoring
Apr 24, 2025
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7 Min Read
byNicolas De Kouchkovsky

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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