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AI & Automation
AI in 2025: Its Usefulness Is Triggered By Better Human HabitsAI in 2025: Its Usefulness Is Triggered By Better Human Habits

In Monday’s technical keynotes, speakers agreed that AI’s value and productivity in enterprise communications starts with mindful human work habits.

byLisa Schmeiser, Editor-in-Chief
Mar 18, 2025
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5 Min Read
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AI & Automation
Catching up with AWS’s Pasquale DeMaio on the Next-Gen of Amazon ConnectCatching up with AWS’s Pasquale DeMaio on the Next-Gen of Amazon Connect
byMatt Vartabedian
Mar 18, 2025
5 Min Read
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Digital Workplace
What’s What with Digital Work Hubs for TodayWhat’s What with Digital Work Hubs for Today
byBeth Schultz
Mar 13, 2025
3 Min Read
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Digital Workplace
Are We in the Future of the Workplace Yet?Are We in the Future of the Workplace Yet?
byLisa Schmeiser
Mar 13, 2025
2 Min Read
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Contact Centers
Preventing Agent Burnout: Balancing AI Efficiency with Human Well-BeingPreventing Agent Burnout: Balancing AI Efficiency with Human Well-Being
byDavid Myron
Mar 12, 2025
3 Min Read
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AI & Automation
Finding Conversational AI’s Sweet SpotFinding Conversational AI’s Sweet Spot
byMila D'Antonio
Mar 11, 2025
4 Min Read
Digital Workplace
Getting Ready for Enterprise Connect 2025!
Getting Ready for Enterprise Connect 2025!
Mar 10, 2025
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4 Min Read
byIrwin Lazar
AI & Automation
No Jitter Roll: ServiceNow’s New AI Agents for Telecom
No Jitter Roll: ServiceNow’s New AI Agents for Telecom
Mar 7, 2025
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5 Min Read
byHannah Warfel, Associate Editor
Infrastructure
Here Are Telco UCaaS Options Post-Metaswitch Sale
Here Are Telco UCaaS Options Post-Metaswitch Sale
Mar 7, 2025
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5 Min Read
byJohn Malone
Digital Workplace
Familiarity Breeds Adoption Amid Change
Familiarity Breeds Adoption Amid Change
Mar 6, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
AI & Automation
How NICE’s AI Calculator Helps Contact Center Pros Gauge Value
How NICE’s AI Calculator Helps Contact Center Pros Gauge Value
Mar 5, 2025
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4 Min Read
byBlair Pleasant
Digital Workplace
The Future of the Workplace Requires a Total Rethink
The Future of the Workplace Requires a Total Rethink
Mar 4, 2025
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6 Min Read
byJon Arnold
AI & Automation
How To Assess Generative AI ROI
How To Assess Generative AI ROI
Mar 3, 2025
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5 Min Read
byIrwin Lazar
Service Providers
Digital Workplace
Transforming UC Services: A Guide for CSPs
Transforming UC Services: A Guide for CSPs
Mar 3, 2025
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4 Min Read
byBrian Gregory, Senior Director of Product Marketing, Intermedia Communications
Digital Workplace
How AI Appeals to a Reluctant Workforce: 4-Day Workweeks
How AI Appeals to a Reluctant Workforce: 4-Day Workweeks
Feb 27, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
Digital Workplace
Zoom/Mitel Hybrid Cloud Communication Integration Now Available
Zoom/Mitel Hybrid Cloud Communication Integration Now Available
Feb 27, 2025
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4 Min Read
byDave Michels
Digital Workplace
3D Video Meetings: A Glimpse into the Future
3D Video Meetings: A Glimpse into the Future
Feb 25, 2025
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7 Min Read
byDave Michels
Digital Workplace
It's 2025 And We Still Get Tired On Camera
It's 2025 And We Still Get Tired On Camera
Feb 20, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
The robotic finger directs the human to sign.
Data Governance
Have a SaaS Contract in Place? You May Need an AI Addendum
Have a SaaS Contract in Place? You May Need an AI Addendum
Feb 18, 2025
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7 Min Read
byBrendan M. Palfreyman, Martha Buyer
AI & Automation
ZohoDay25 – The AD Era, Build Vs. Buy, and Playing the Long Game
ZohoDay25 – The AD Era, Build Vs. Buy, and Playing the Long Game
Feb 13, 2025
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7 Min Read
byJon Arnold
Contact Centers
No Jitter Roll: Unified Office Expands AI Analytics Suite
No Jitter Roll: Unified Office Expands AI Analytics Suite
Feb 13, 2025
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5 Min Read
byHannah Warfel, Associate Editor
Digital Workplace
People Don’t Adopt AI, They Adopt the Answer to Their Problems
People Don’t Adopt AI, They Adopt the Answer to Their Problems
Feb 13, 2025
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2 Min Read
byLisa Schmeiser, Editor-in-Chief
AI & Automation
How AI Is Set to Transform Enterprise Communications
How AI Is Set to Transform Enterprise Communications
Feb 12, 2025
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4 Min Read
byNathan Eddy
AI & Automation
Webex Bolsters its EX and CX Solutions at Cisco Live Amsterdam
Webex Bolsters its EX and CX Solutions at Cisco Live Amsterdam
Feb 11, 2025
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6 Min Read
byZeus Kerravala
Contact Centers
No Jitter Roll: Zoho Unveils AI Agents, GenPact Launches SaaS
No Jitter Roll: Zoho Unveils AI Agents, GenPact Launches SaaS
Feb 7, 2025
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6 Min Read
byHannah Warfel, Associate Editor
Digital Workplace
"Busy Work" May Be a Stand In For Wider Workflow Woes
"Busy Work" May Be a Stand In For Wider Workflow Woes
Feb 6, 2025
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
Digital Workplace
AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?
AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?
Feb 3, 2025
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4 Min Read
byNathan Eddy
Digital Workplace
It Won’t Pay to Ignore Burnout
It Won’t Pay to Ignore Burnout
Jan 30, 2025
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
AI & Automation
AI Calling; Please Hold
AI Calling; Please Hold
Jan 29, 2025
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6 Min Read
byDave Michels
Contact Centers
Talkdesk Introduces AI Agents for Retail As Part of Vertical Play
Talkdesk Introduces AI Agents for Retail As Part of Vertical Play
Jan 29, 2025
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3 Min Read
byZeus Kerravala
Digital Workplace
UCaaSiS: UCaaS Is Stupid And Here’s Why
UCaaSiS: UCaaS Is Stupid And Here’s Why
Jan 27, 2025
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4 Min Read
byDave Michels
Digital Workplace
Meet the Next Digital Workplace: Decentralized & Project-Based
Meet the Next Digital Workplace: Decentralized & Project-Based
Jan 23, 2025
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5 Min Read
byMyles Suer
Digital Workplace
New Developments in RTO Mandates Meet Enduring Research
New Developments in RTO Mandates Meet Enduring Research
Jan 23, 2025
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
Digital Workplace
Introducing the New No Jitter
Introducing the New No Jitter
Jan 21, 2025
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2 Min Read
byNo Jitter Staff
AI & Automation
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
Jan 17, 2025
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13 Min Read
byMatt Vartabedian, Senior Editor

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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