Sponsored By

David Myron
Principal Analyst, Customer Engagement, Omdia
Writing Since 1996
David specializes in contact center research, delivering CX strategy insights to clients through forecasts, vendor comparisons, and trends analysis. His expertise spans CCaaS, WEM, and agent staffing, shared via reports, presentations, white papers, and custom research.
A multiple award-winning writer with 20-plus years in business and IT publishing, David served as the top editor at CRM and Speech Technology magazines for more than a decade and founded SmartCustomerService.com. His career includes roles at Gartner, Ziff-Davis, and CMP Media. David holds a Communications degree from Hofstra University.