No Jitter Roll: Zoom Releases New AI Companion Capabilities and Add-on AvailabilityNo Jitter Roll: Zoom Releases New AI Companion Capabilities and Add-on Availability
Also, Wildix releases AI for team communications, Cerebras partners with multiple organizations for AI inference, and Infobip and Harvard release a CX study.
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover: Zoom’s new capabilities and add-on availability for AI Companion; Wildix’s release of Wilma AI to support team communications; Cerebras Inference Cloud’s availability on AWS Marketplace.
In deals news, we cover Cerebras’ partnership with Hugging Face, DataRobot and Docker; Tollring and Red Cactus partner to expand cloud capabilities.
In reports, we cover Infobip and Harvard’s study on disconnects for customer experience and engagement.
Products
Zoom AI Companion Now Allows Third-Party Connectivity
Zoom has announced new agentic AI capabilities for its AI Companion. The first of these capabilities is the Custom AI Companion add-on, which will allow users to connect AI Companion with 16 third-party apps such as Amazon Q, Glean and Jira.
AI Companion is also now available to online customers as an add-on. This means customers can add Zoom’s meeting summary capabilities to third-party video conferencing platforms like Google Meet. This capability will be available to Cisco Webex users soon. Users can also connect AI Companion to Google Drive and other external drive accounts to use them as data sources in AI Studio.
Other new capabilities for AI Companion include:
New onboarding in Zoom desktop apps for AI Companion
Meeting agenda creation from templates, including previous meetings or Zoom Docs
Queries before, during and after Zoom Phone calls, as well as the ability to pull information from previous calls, missed call prioritization and follow-up messaging
Text-based document summarization for supported documents shared in Zoom Team Chat
Voice Recorder, which can transcribe, summarize and capture action items during in-person meetings
Access to meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar and through email
The ability for meeting hosts to share assets with participants through Zoom Calendar’s meeting card (coming later this month)
Automatically share meeting summaries to third-party platforms (coming soon)
Source: Zoom
Wildix Announces Wilma AI
UCaaS provider Wildix has announced Wilma AI, which is designed to aid in call summarization, system updates, routing requests and agent information retrieval. Wilma AI is integrated across Wildix’ solution suite, is powered by its agentic AI framework, and can be deployed via no-code studios or open APIs. Wilma AI has 15 language options and can work with global teams across voice, chat, SMS, WhatsApp and Web.
Source: Wildix
Cerebras Inference Cloud Becomes Available on AWS
Cerebras has announced that its Inference Cloud is now available on AWS marketplace. Users will be able to pair Inference Cloud with framework and developer tools to being agentic applications.
"We are thrilled to welcome Cerebras to AWS Marketplace,” said Chris Grusz, Managing Director, Technology Partnerships, AWS. “Now customers can easily procure Cerebras’s ultra-fast inference through their AWS accounts and workflows, enabling them to tackle problems that were previously out of reach. We're excited to see how our customers leverage this technology to build the next generation of AI."
Deals
Cerebras Partners with Hugging Face, DataRobot and Docker for AI Inference
Cerebras has announced partnerships with Hugging Face, DataRobot and Docker. The partnership with Hugging Face will focus on interactive agentic apps, using Hugging Face’s SmolAgents library and Cerebras’ inference to improve interactivity. Cerebras’ partnership with DataRobot will include the latter’s open-source AI/ML framework for automated agentic workflows, called syftr. syftr will also use Cerebras AI inference capabilities for production-grade agentic apps. Lastly, Docker and Cerebras partner to allow developers to create multi-agent AI stacks through Docker Compose.
Tollring and Red Cactus Partner to Expand Cloud Capabilities
Software developer Tollring and software integration provider Red Cactus have announced a partnership to expand capabilities for joint customers. This partnership will integrate Tollring’s business communications analytics and AI-powered recording with Red Cactus’ Bubble applications suite. The integration will provide users with access to 200 CRM systems.
Reports
Infobip and Harvard Release Study on CX Disconnects
Infobip and Harvard Business Review Analytics Services have released a study, which says that, while 93% if respondents recognize the importance of positive conversational experiences, only 36% believe their organization achieves this effectively. Only 11% of respondents say these positive experiences are achieved by AI. The study also showed that 48% of organizations fall short when it comes to visibility of activity across platforms, 46% have difficulty capturing customer data across all stages of customer journeys, and 44% have challenges integrating AI-powered features into communication platforms. To fix these issues, 50% of respondents say they are prioritizing making processes automated, 41% are prioritizing enhancing the use of AI in conversations, and 39% are prioritizing the integration of communication platforms.
This Week on No Jitter
The “Infinite Workday” Means Collaboration Never Ends – Microsoft research shows that workers are deluged with endless emails and messages – and are working longer hours to stay on top of it all.
Good CX Involves Good Relationships with Customers and Coworkers – According to Qualtrics’ Isabelle Zdatny, becoming CX-centric involves transformations on multiple levels – data, tech, processes – but fundamentally rests on interpersonal relationships.
We Have Proof AI Is Improving CX – Forget assessing AI by the metrics – evaluate AI’s CX impact by business-level outcomes. Here are some recent examples.
New Five9 CX Report Highlights Multifaceted AI Uses – The latest survey of business leaders also identified the two biggest factors hampering AI adoption in contact centers.
Forrester’s Global CX Index Reports Continuing Downward CX Trend – The report revealed an ongoing drop in customer experience quality due in part to disappointing tech implementations and rising customer disengagement.
Read more about:
No Jitter RollZoomWildixCerebras SystemsDataRobotInfobipHugging FaceDockerHarvard Business Review Analytics ServicesAbout the Author
You May Also Like
