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Workflow Automation

Optimize your business processes with workflow automation. Learn how to implement automated workflows that reduce manual tasks, increase productivity, and ensure consistency across your enterprise.

A person pressing a 2021 button
Workflow Automation
What are the Top 5 IT Concerns for 2021?What are the Top 5 IT Concerns for 2021?

Returning to the office, optimizing virtual work, and building community are some key focus areas for IT leaders in 2021.

byIrwin Lazar
Oct 26, 2020
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4 Min Read
Business man chopping at oversized coin
Workflow Automation
Tapping Your Telecom Spend for Cost-SavingsTapping Your Telecom Spend for Cost-Savings
byTim Proctor
Oct 14, 2020
3 Min Read
Diversity concept
Workflow Automation
Continuing the Conversation on Diversity in Enterprise ITContinuing the Conversation on Diversity in Enterprise IT
byRyan Daily
Sep 10, 2020
3 Min Read
Old-school Strategic Plan file folder
Workflow Automation
A Tale of 3 Approaches to Supporting Remote WorkersA Tale of 3 Approaches to Supporting Remote Workers
byElizabeth (Beth) English
Aug 26, 2020
5 Min Read
Woman professional working on drawing board
Workflow Automation
It’s Time to Re-Engage on StrategyIt’s Time to Re-Engage on Strategy
byEric Krapf
Aug 20, 2020
2 Min Read
A graphic of people working with data and charts
Workflow Automation
What Data Can Tell Us About the Next NormalWhat Data Can Tell Us About the Next Normal
byMark Roberts
Aug 19, 2020
3 Min Read
Reports and analytics on a phone
Workflow Automation
8 Reports to Help Manage Telecom Costs
8 Reports to Help Manage Telecom Costs
Aug 12, 2020
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4 Min Read
byDarin Ward
Inclusion written on a Post-It note
Workflow Automation
Diversity in IT: Taking the First Step
Diversity in IT: Taking the First Step
Aug 6, 2020
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4 Min Read
byRyan Daily
People coming together for diversity
Workflow Automation
Creating a More Inclusive, Diverse Culture in IT & Beyond
Creating a More Inclusive, Diverse Culture in IT & Beyond
Jul 30, 2020
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3 Min Read
byRyan Daily
A question mark turning into a light bulb
Workflow Automation
What to Do When Your Free Licenses Expire?
What to Do When Your Free Licenses Expire?
Jul 27, 2020
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2 Min Read
byMelissa Swartz
Looking at a contract
Workflow Automation
Managing Force Majeure Clauses: Fine Print Does Matter
Managing Force Majeure Clauses: Fine Print Does Matter
May 28, 2020
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3 Min Read
byMartha Buyer
CIO strategy planning
Workflow Automation
CIOs Dish on Doing the Job During & After Quarantine
CIOs Dish on Doing the Job During & After Quarantine
May 11, 2020
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5 Min Read
byTom Brannen
business budget
Workflow Automation
Sustain IT Budget Survival in Uncertain Times
Sustain IT Budget Survival in Uncertain Times
Apr 28, 2020
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4 Min Read
byDenise Munro
Photo of welcome mat
Workflow Automation
If You Can, America, Stick to WFH
If You Can, America, Stick to WFH
Apr 16, 2020
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3 Min Read
byPhil Edholm
Photo of remote video meeting
Workflow Automation
How to Adopt Digital Workflows in an Enterprise
How to Adopt Digital Workflows in an Enterprise
Apr 12, 2020
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4 Min Read
byJimmy Vaughan
Picking the Right Automation Tool for the Job
Workflow Automation
Picking the Right Automation Tool for the Job
Picking the Right Automation Tool for the Job
Feb 5, 2020
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4 Min Read
byTerry Slattery
3 Pillars of Effective Communications Technology Management
Workflow Automation
3 Pillars of Effective Communications Technology Management
3 Pillars of Effective Communications Technology Management
Jan 14, 2020
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4 Min Read
byJane Laino
Modern workforce
Workflow Automation
Turning 2019’s Surprises Into 2020’s Opportunities
Turning 2019’s Surprises Into 2020’s Opportunities
Dec 22, 2019
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4 Min Read
byMark Roberts
Decisions
Workflow Automation
IT: Managing Choice, Change, Careers in 2020
IT: Managing Choice, Change, Careers in 2020
Dec 9, 2019
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7 Min Read
byJon Arnold
4 Questions to Ask Before Starting Any IT Project
Workflow Automation
4 Questions to Ask Before Starting Any IT Project
4 Questions to Ask Before Starting Any IT Project
Oct 15, 2019
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5 Min Read
byMolly Zraik
Computer automation concept
Workflow Automation
What’s RPA, Why Should I Care?
What’s RPA, Why Should I Care?
Aug 6, 2019
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5 Min Read
byDiane Halliwell
Project planning
Workflow Automation
Aligning Expectations: Key to Project Success
Aligning Expectations: Key to Project Success
Jul 23, 2019
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3 Min Read
byMelissa Swartz
Diversity & Inclusion
Workflow Automation
Eyeing Diversity & Inclusion at EC19
Eyeing Diversity & Inclusion at EC19
Mar 6, 2019
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3 Min Read
byMichelle Burbick
Business woman, network
Workflow Automation
Identifying the Hidden Challenges Facing IT Infrastructure
Identifying the Hidden Challenges Facing IT Infrastructure
Jan 1, 2019
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2 Min Read
byElizabeth (Beth) English
logo in a gray background |
Workflow Automation
Contact Centers About to Get Smaller
Contact Centers About to Get Smaller
Nov 14, 2018
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4 Min Read
byChris Vitek
logo in a gray background |
Workflow Automation
Computer Vision: What We See for Business Video Calling
Computer Vision: What We See for Business Video Calling
Oct 7, 2018
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3 Min Read
byTsahi Levent-Levi
logo in a gray background |
Workflow Automation
RPA: Becoming the Linchpin of Enterprise AI
RPA: Becoming the Linchpin of Enterprise AI
Sep 12, 2018
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5 Min Read
byChris Vitek
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Workflow Automation
Unearthing the Power of Active Workflow Listening
Unearthing the Power of Active Workflow Listening
Aug 9, 2018
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4 Min Read
byIain Scholnick
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Workflow Automation
No Jitter Roll: Five for Friday 2018-03-09
No Jitter Roll: Five for Friday 2018-03-09
Mar 9, 2018
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5 Min Read
byMichelle Burbick
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Workflow Automation
Zang Workflow: From Bits & Bytes to Drag & Drop
Zang Workflow: From Bits & Bytes to Drag & Drop
Apr 24, 2017
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6 Min Read
byAndrew Prokop
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Workflow Automation
Once a Call Flow, Now a Workflow
Once a Call Flow, Now a Workflow
Jun 20, 2016
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5 Min Read
byAndrew Prokop
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Workflow Automation
Exploring Microsoft’s New Collaboration & Workflow Optimization Toolkit
Exploring Microsoft’s New Collaboration & Workflow Optimization Toolkit
Oct 13, 2015
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10 Min Read
byBrent Kelly
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Workflow Automation
The Next ZigBee, 3.0
The Next ZigBee, 3.0
Jan 9, 2015
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4 Min Read
byGary Audin
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Workflow Automation
The Tail and the Dog Have Officially Traded Places
The Tail and the Dog Have Officially Traded Places
Sep 24, 2014
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4 Min Read
byMichael Finneran
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Workflow Automation
CounterPath Enters MDM
CounterPath Enters MDM
Mar 13, 2014
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2 Min Read
byMatt Brunk

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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