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No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management FeaturesNo Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features

Also, 8x8 and Descope partner, Echo AI is acquired by Calabrio, and more.

byHannah Warfel, Associate Editor
Dec 13, 2024
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5 Min Read
No Jitter Midroll: Google Cloud Launches Agentspace
AI & Automation
No Jitter Midroll: Google Cloud Launches AgentspaceNo Jitter Midroll: Google Cloud Launches Agentspace
byMatt Vartabedian
Dec 13, 2024
5 Min Read
Expect RTO Policies to Change As Leases Do
Workspace
Expect RTO Policies to Change As Leases DoExpect RTO Policies to Change As Leases Do
byLisa Schmeiser
Dec 12, 2024
2 Min Read
Why Great Flights Aren’t Enough: The Case for Better Customer Experience
Sponsored Content
Why Great Flights Aren’t Enough: The Case for Better Customer ExperienceWhy Great Flights Aren’t Enough: The Case for Better Customer Experience
byChristian Baker - SVP User Experience and Design
Dec 11, 2024
6 Min Read
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Voice
AI Needs to Reduce Errors – Or Everyone Will Pay the PriceAI Needs to Reduce Errors – Or Everyone Will Pay the Price
byMartha Buyer
Dec 10, 2024
5 Min Read
Agentic AI Represents an IVR Revolution
AI & Automation
Agentic AI Represents an IVR RevolutionAgentic AI Represents an IVR Revolution
byDave Michels
Dec 10, 2024
6 Min Read
Hybrid Work Driving Office Evolution
Hybrid
Hybrid Work Driving Office Evolution
Hybrid Work Driving Office Evolution
Dec 9, 2024
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4 Min Read
byIrwin Lazar
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Assistants & Copilots
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Dec 6, 2024
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13 Min Read
byMatt Vartabedian, Senior Editor
Frustrated By the RTO Mandate Debate? Don't Be.
Employee Experience
Frustrated By the RTO Mandate Debate? Don't Be.
Frustrated By the RTO Mandate Debate? Don't Be.
Dec 5, 2024
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries
Dec 5, 2024
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6 Min Read
bySheila McGee-Smith
Use Your Telecom Provider to Ensure Voice Security & Compliance
Telecommunication Technology
Use Your Telecom Provider to Ensure Voice Security & Compliance
Use Your Telecom Provider to Ensure Voice Security & Compliance
Dec 4, 2024
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2 Min Read
bySorell Slaymaker
If It’s Not AI, It Just Won’t Fly
Customer Experience
If It’s Not AI, It Just Won’t Fly
If It’s Not AI, It Just Won’t Fly
Dec 3, 2024
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6 Min Read
byBlair Pleasant
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Customer Experience
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Dec 2, 2024
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3 Min Read
byMatt Vartabedian, Senior Editor
The words "accelerating growth" appear in white text on a blue background of flowing, wave like designs, and the Informa TechTarget logo and name
Digital Workplace
Note from the Editor-in-Chief
Note from the Editor-in-Chief
Dec 2, 2024
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1 Min Read
byLisa Schmeiser, Editor-in-Chief
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Workflow Automation
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Dec 2, 2024
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4 Min Read
byZeus Kerravala
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI & Automation
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
Nov 27, 2024
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5 Min Read
byRobin Gareiss
Talkdesk Logo
Customer Experience
Six Thoughts On the Talkdesk Analyst Summit
Six Thoughts On the Talkdesk Analyst Summit
Nov 27, 2024
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7 Min Read
byZeus Kerravala
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Workspace
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Nov 26, 2024
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4 Min Read
byBeth Schultz
What to Expect With the New Federal Communications Commission
Data Governance
What to Expect With the New Federal Communications Commission
What to Expect With the New Federal Communications Commission
Nov 26, 2024
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4 Min Read
byMartha Buyer
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Customer Experience
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Nov 25, 2024
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4 Min Read
byDave Michels
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Digital Workplace
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Nov 25, 2024
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6 Min Read
byScott Murphy
Generative AI apps
AI & Automation
No Jitter Roll: Microsoft Expands Multiple Partnerships
No Jitter Roll: Microsoft Expands Multiple Partnerships
Nov 22, 2024
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6 Min Read
byHannah Warfel, Associate Editor
Four Big Reasons to Use Video Interviews and Bonus Tips
Employee Experience
Four Big Reasons to Use Video Interviews and Bonus Tips
Four Big Reasons to Use Video Interviews and Bonus Tips
Nov 22, 2024
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3 Min Read
byBobra S. Bush
Digital Assistant working on computer
Employee Experience
Workplace Personas Push AI Adoption
Workplace Personas Push AI Adoption
Nov 21, 2024
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
Someone pressing an agent icon
Employee Experience
Automating Agent Wellness: Reducing Burnout, Improving CSAT
Automating Agent Wellness: Reducing Burnout, Improving CSAT
Nov 20, 2024
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4 Min Read
byNathan Eddy
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Assistants & Copilots
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Nov 20, 2024
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8 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Midroll: Microsoft Debuts More AI Agents
Assistants & Copilots
No Jitter Midroll: Microsoft Debuts More AI Agents
No Jitter Midroll: Microsoft Debuts More AI Agents
Nov 19, 2024
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5 Min Read
byMatt Vartabedian, Senior Editor
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
Ccaas
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
Nov 19, 2024
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3 Min Read
byMartha Buyer
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Workflow Automation
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Nov 19, 2024
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4 Min Read
byLisa Schmeiser, Editor-in-Chief
Photo showing arrows convergence
Sponsored Content
The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.
The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.
Nov 19, 2024
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6 Min Read
bySheila Walthoe, Local Measure
Amazon Connect Updates Proactive Engagement Personalization
Customer Experience
Amazon Connect Updates Proactive Engagement Personalization
Amazon Connect Updates Proactive Engagement Personalization
Nov 18, 2024
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6 Min Read
bySheila McGee-Smith
Mitel Introduces New Mitel CX Platform powered by GenAI
Customer Experience
Mitel Introduces New Mitel CX Platform powered by GenAI
Mitel Introduces New Mitel CX Platform powered by GenAI
Nov 18, 2024
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3 Min Read
byBlair Pleasant
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Assistants & Copilots
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Nov 15, 2024
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9 Min Read
byMatt Vartabedian, Senior Editor
AI Enthusiasm Is Cooling. Look to Workers to See Why.
Employee Experience
AI Enthusiasm Is Cooling. Look to Workers to See Why.
AI Enthusiasm Is Cooling. Look to Workers to See Why.
Nov 14, 2024
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3 Min Read
byLisa Schmeiser, Editor-in-Chief
Microsoft Teams on a laptop
Workspace
Lessons Learned from Recent Microsoft Teams Deployments
Lessons Learned from Recent Microsoft Teams Deployments
Nov 14, 2024
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5 Min Read
byDenise Munro

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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