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Top 5 Announcements from Bandwidth Reverb24
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Top 5 Announcements from Bandwidth Reverb24Top 5 Announcements from Bandwidth Reverb24

At Reverb24, Bandwidth shared several new developments aimed at improving enterprise communications.

byZeus Kerravala
Sep 27, 2024
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8 Min Read
A Salesforce building sign
Ccaas
Salesforce Debuts Einstein Successor AgentforceSalesforce Debuts Einstein Successor Agentforce
byLisa Schmeiser, Matt Vartabedian
Sep 12, 2024
10 Min Read
A button that says AI
Ccaas
From Labor Issues to Customer Satisfaction, AI Agents Can HelpFrom Labor Issues to Customer Satisfaction, AI Agents Can Help
byZeus Kerravala
Sep 2, 2024
5 Min Read
Five9 logo
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Five9’s Realignment Signals a Maturing OrganizationFive9’s Realignment Signals a Maturing Organization
byZeus Kerravala
Aug 30, 2024
5 Min Read
Federal Agencies Leveraging AI Reap Benefits for Agents, Supervisors and Management
Customer Experience
Federal Agencies Leveraging AI Reap Benefits for Agents, Supervisors and ManagementFederal Agencies Leveraging AI Reap Benefits for Agents, Supervisors and Management
bySheila McGee-Smith
Aug 14, 2024
7 Min Read
Will CX Reach Maturity?
Customer Experience
Will CX Reach Maturity?Will CX Reach Maturity?
byDave Michels
Aug 13, 2024
7 Min Read
No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management
Ccaas
No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management
No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management
Jun 21, 2024
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4 Min Read
byMatt Vartabedian, Senior Editor
NICE logo
Ccaas
What to expect from NICE Interactions 2024
What to expect from NICE Interactions 2024
Jun 6, 2024
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4 Min Read
byZeus Kerravala
Avaya Acquires Edify for Orchestration and Workflow Capabilities
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Avaya Acquires Edify for Orchestration and Workflow Capabilities
Avaya Acquires Edify for Orchestration and Workflow Capabilities
May 8, 2024
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3 Min Read
bySheila McGee-Smith
A Salesforce building sign
Ccaas
Enterprise Connect 2024 Spotlight: Salesforce Service Cloud AI-Powered Contact Center
Enterprise Connect 2024 Spotlight: Salesforce Service Cloud AI-Powered Contact Center
Mar 25, 2024
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3 Min Read
bySheila McGee-Smith
Someone holding a cloud icon with various technology icons
Ccaas
What is Contact Center as a Service (CCaaS)? How it Works & How to Get It
What is Contact Center as a Service (CCaaS)? How it Works & How to Get It
Mar 6, 2024
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15 Min Read
byNo Jitter Staff
A contact center button
Ccaas
Combine UCaaS and CCaaS, Add AI, Stir
Combine UCaaS and CCaaS, Add AI, Stir
Mar 1, 2024
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3 Min Read
byEric Krapf
Making Sense of Your Contact Center Workspace Options
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Making Sense of Your Contact Center Workspace Options
Making Sense of Your Contact Center Workspace Options
Feb 21, 2024
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3 Min Read
byNicolas De Kouchkovsky
Someone holding a cloud icon with various technology icons
Ccaas
The Leading CCaaS Providers of 2024
The Leading CCaaS Providers of 2024
Feb 15, 2024
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11 Min Read
byNo Jitter Staff
AWS Beefs up Amazon Connect with Advanced Features
Ccaas
AWS Beefs up Amazon Connect with Advanced Features
AWS Beefs up Amazon Connect with Advanced Features
Feb 2, 2024
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5 Min Read
byZeus Kerravala
Don’t Overlook These Considerations When Evaluating Desktops for Your Contact Center
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Don’t Overlook These Considerations When Evaluating Desktops for Your Contact Center
Don’t Overlook These Considerations When Evaluating Desktops for Your Contact Center
Jan 17, 2024
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6 Min Read
byNicolas De Kouchkovsky
Business process automation
Customer Experience
LSH Auto Taps 8x8 To Transform Customer Experience
LSH Auto Taps 8x8 To Transform Customer Experience
Jan 10, 2024
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5 Min Read
byZeus Kerravala
Calabrio Acquires AI and Bot Analytics Company Wysdom
Customer Experience
Calabrio Acquires AI and Bot Analytics Company Wysdom
Calabrio Acquires AI and Bot Analytics Company Wysdom
Jan 9, 2024
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5 Min Read
bySheila McGee-Smith
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Ccaas
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Dec 18, 2023
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6 Min Read
byMatt Vartabedian, Senior Editor
With Five9 Acquisition Rumors Growing, Who’s Likely to Buy?
Customer Experience
With Five9 Acquisition Rumors Growing, Who’s Likely to Buy?
With Five9 Acquisition Rumors Growing, Who’s Likely to Buy?
Dec 6, 2023
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6 Min Read
byZeus Kerravala
Contact center agent at work
Ccaas
CX Takes Center Stage During this Fall’s Conference Schedule
CX Takes Center Stage During this Fall’s Conference Schedule
Nov 14, 2023
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7 Min Read
byBlair Pleasant
Look, it's artificial intelligence on the screen, ably assisting us
Ccaas
Generative AI: The Topic of Conversation in UCaaS and CCaaS
Generative AI: The Topic of Conversation in UCaaS and CCaaS
Nov 7, 2023
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8 Min Read
byNo Jitter Staff
How a Market Leader Sees the Customer Experience Changing
Ccaas
How a Market Leader Sees the Customer Experience Changing
How a Market Leader Sees the Customer Experience Changing
Oct 16, 2023
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7 Min Read
byZeus Kerravala
Zoom logo
Ccaas
No Jitter Roll: Zoom Launches Docs, Highlights AI and UC/CCaaS, HP-Poly Debuts Multiple Collaboration-centric Products, Crestron Touts Zoom Rooms Solutions and Nureva Enables Multi-Camera Switching
No Jitter Roll: Zoom Launches Docs, Highlights AI and UC/CCaaS, HP-Poly Debuts Multiple Collaboration-centric Products, Crestron Touts Zoom Rooms Solutions and Nureva Enables Multi-Camera Switching
Oct 6, 2023
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6 Min Read
byMatt Vartabedian, Senior Editor
Cloud surrounded by devices and towers
Ccaas
Start Thinking About the Rise of the Customer Experience Data Platform
Start Thinking About the Rise of the Customer Experience Data Platform
Oct 3, 2023
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5 Min Read
byNicolas De Kouchkovsky
Salesforce and Genesys logos together
Ccaas
Genesys and Salesforce Take Service Cloud Voice Integration To a New Level
Genesys and Salesforce Take Service Cloud Voice Integration To a New Level
Sep 6, 2023
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5 Min Read
bySheila McGee-Smith
Image illustrating a digital roadmap
Ccaas
A Roadmap for Selecting the Right CCaaS Vendor
A Roadmap for Selecting the Right CCaaS Vendor
Aug 29, 2023
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5 Min Read
byDiane Myers
RingCentral Announces RingCX, its New CCaaS Offering
Ccaas
RingCentral Announces RingCX, its New CCaaS Offering
RingCentral Announces RingCX, its New CCaaS Offering
Aug 10, 2023
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3 Min Read
byDave Michels
Adding UCaaS to CCaaS Helps Eliminate Human Latency
Customer Experience
Adding UCaaS to CCaaS Helps Eliminate Human Latency
Adding UCaaS to CCaaS Helps Eliminate Human Latency
Aug 8, 2023
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4 Min Read
byZeus Kerravala
Silhouette circuits metaphor for AI
Ccaas
No Jitter Roll: Microsoft Teams Phone Silences Background Noise While CallTower and Solgari Announce CCaaS/Microsoft Teams Integration; Mindbreeze Launches Generative AI-focused Security Solution
No Jitter Roll: Microsoft Teams Phone Silences Background Noise While CallTower and Solgari Announce CCaaS/Microsoft Teams Integration; Mindbreeze Launches Generative AI-focused Security Solution
Jul 14, 2023
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5 Min Read
byMatt Vartabedian, Senior Editor
Are CCaaS vendors digging their own graves with their new AI toy?
Ccaas
Are CCaaS vendors digging their own graves with their new AI toy?
Are CCaaS vendors digging their own graves with their new AI toy?
Jun 28, 2023
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6 Min Read
byNerys Corfield
The Market for Contact Center as a Service Is Looking Bright
Ccaas
The Market for Contact Center as a Service Is Looking Bright
The Market for Contact Center as a Service Is Looking Bright
Jun 21, 2023
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4 Min Read
byDiane Myers
Someone holding a cloud icon with various technology icons
Ccaas
What is Verint Open CCaaS?
What is Verint Open CCaaS?
Jun 16, 2023
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4 Min Read
bySheila McGee-Smith
Salesforce Tower in San Francisco
Ccaas
No Jitter Roll: Salesforce Brings Generative AI to Platform, Verint launches AI, CCaaS and Enterprise Experience, Sennheiser, Jabra and Lenovo Deliver Audio/Video Bars
No Jitter Roll: Salesforce Brings Generative AI to Platform, Verint launches AI, CCaaS and Enterprise Experience, Sennheiser, Jabra and Lenovo Deliver Audio/Video Bars
Jun 16, 2023
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9 Min Read
byMatt Vartabedian, Senior Editor
Someone holding a cloud icon with various technology icons
Ccaas
Sprinklr’s Journey from Social Media Management to CCaaS Market Disruptor
Sprinklr’s Journey from Social Media Management to CCaaS Market Disruptor
Jun 2, 2023
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2 Min Read
bySheila McGee-Smith

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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