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Matt Vartabedian

Matt Vartabedian

Senior Editor

As the Senior Editor for No Jitter, Matt covers AI (predictive, generative and agentic AI) as it pertains to the enterprise communications space – i.e., unified communications, contact center and digital workplace. Matt began his journalism career back in the late 1990s writing for several telecommunications print magazines. He then spent two decades as a cellular industry analyst, where he authored market reports, articles, presentations, and opinion pieces grounded in significant research, data analysis, and accumulated expertise. 

Latest from Matt Vartabedian

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AI & Automation
No Jitter Roll: Kore.ai Adds AI Agents, Intermedia Debuts Contact Center for TeamsNo Jitter Roll: Kore.ai Adds AI Agents, Intermedia Debuts Contact Center for Teams
byMatt Vartabedian
Jan 31, 2025
1 Min Read
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AI & Automation
ServiceNow on Orchestrating a Symphony of AI AgentsServiceNow on Orchestrating a Symphony of AI Agents
byMatt Vartabedian
Jan 29, 2025
1 Min Read

All from Matt Vartabedian

AI & Automation
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
Jan 21, 2025
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1 Min Read
byMatt Vartabedian, Senior Editor
AI & Automation
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
Jan 17, 2025
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1 Min Read
byMatt Vartabedian, Senior Editor
AI & Automation
Microsoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
Microsoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
Jan 16, 2025
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1 Min Read
byMatt Vartabedian, Senior Editor
AI & Automation
Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
Jan 10, 2025
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
AI & Automation
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
Dec 20, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Virtual Agents
No Jitter Midroll: Salesforce Launches Agentforce 2.0
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Dec 17, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Midroll: Google Cloud Launches Agentspace
AI & Automation
No Jitter Midroll: Google Cloud Launches Agentspace
No Jitter Midroll: Google Cloud Launches Agentspace
Dec 13, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Assistants & Copilots
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Dec 6, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Customer Experience
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Dec 2, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Assistants & Copilots
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Nov 20, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Midroll: Microsoft Debuts More AI Agents
Assistants & Copilots
No Jitter Midroll: Microsoft Debuts More AI Agents
No Jitter Midroll: Microsoft Debuts More AI Agents
Nov 19, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Assistants & Copilots
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Nov 15, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
ServiceNow
AI & Automation
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
Nov 13, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Audio recording
Data Management
No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C
No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C
Nov 12, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Assistants & Copilots
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Nov 1, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Whirl of data bits
Network Technology
No Jitter Midroll: Cisco WebexOne Takeaways on Data, Productivity and Powering AI
No Jitter Midroll: Cisco WebexOne Takeaways on Data, Productivity and Powering AI
Oct 24, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
The new Webex logo
Assistants & Copilots
No Jitter Midroll: Cisco Unveils Updates and new AI Features at WebexOne
No Jitter Midroll: Cisco Unveils Updates and new AI Features at WebexOne
Oct 23, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Bots in CX: A Love-Hate Relationship
Customer Experience
Bots in CX: A Love-Hate Relationship
Bots in CX: A Love-Hate Relationship
Oct 21, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part
AI & Automation
No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part
No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part
Oct 16, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
The CX Silent Treatment
Customer Experience
The CX Silent Treatment
The CX Silent Treatment
Oct 15, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
Virtual Agents
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
Oct 10, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
A graphic that says AI
Customer Experience
Enterprise Connect AI: Practitioners Advise Approaching AI With Caution
Enterprise Connect AI: Practitioners Advise Approaching AI With Caution
Oct 3, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Enterprise Connect AI: How AI May Develop in the Short Term
AI & Automation
Enterprise Connect AI: How AI May Develop in the Short Term
Enterprise Connect AI: How AI May Develop in the Short Term
Oct 3, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Lessons in (Tech) Leadership from Walmart’s Glick
Telecommunication Technology
Lessons in (Tech) Leadership from Walmart’s Glick
Lessons in (Tech) Leadership from Walmart’s Glick
Oct 2, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
What You Can Learn from Three Different AI Deployments
AI & Automation
What You Can Learn from Three Different AI Deployments
What You Can Learn from Three Different AI Deployments
Oct 2, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: Zoom Adds New Enterprise Features, Google debuts Workspace and Contact Center updates, Talkdesk launches Healthcare for Payers
Workspace
No Jitter Roll: Zoom Adds New Enterprise Features, Google debuts Workspace and Contact Center updates, Talkdesk launches Healthcare for Payers
No Jitter Roll: Zoom Adds New Enterprise Features, Google debuts Workspace and Contact Center updates, Talkdesk launches Healthcare for Payers
Sep 27, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Team Collaboration
Team Messaging
Slack Unveils Agentforce Agents and other AI Features
Slack Unveils Agentforce Agents and other AI Features
Sep 16, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC
Customer Experience
No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC
No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC
Sep 13, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
AI virtual agent
Virtual Agents
No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents
No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents
Sep 10, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
AI Governance: When In Doubt, Ask. Then Ask Again.
AI & Automation
AI Governance: When In Doubt, Ask. Then Ask Again.
AI Governance: When In Doubt, Ask. Then Ask Again.
Sep 5, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available
Video Conferencing
No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available
No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available
Aug 30, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Salesforce logo
Virtual Agents
No Jitter Midroll: Salesforce Launches AI Agents for Sales
No Jitter Midroll: Salesforce Launches AI Agents for Sales
Aug 22, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor
Improve CX by Breaking Down Data Silos and Functional Barriers
Customer Experience
Improve CX by Breaking Down Data Silos and Functional Barriers
Improve CX by Breaking Down Data Silos and Functional Barriers
Aug 22, 2024
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1 Min Read
byMatt Vartabedian, Senior Editor

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

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