No Jitter Roll: AVOXI, Talkdesk and 8x8 Launch Products for the Contact CenterNo Jitter Roll: AVOXI, Talkdesk and 8x8 Launch Products for the Contact Center
Also, Mitel emerges from financial restructuring and the Linux Foundation takes over key AI Agent project.
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication and collaboration spaces. This week, we highlight AVOXI’s launch of three new features for the contact center; Talkdesk’s continued industry sector focus with travel- and hospitality-focused solutions; and 8x8 launched a one-time password solution to secure customer interactions.
In Deals, Mitel announced its emergence from financial restructuring and Wayfound became a monitoring partner for Salesforce Agentforce, and the Linux Foundation assumes stewardship of the Agent2Agent Protocol.
Products
AVOXI Launches Three New Features for Contact Center
The cloud voice software provider for contact centers announced three new capabilities to help enterprises improve call performance, automate issue detection, and enhance outbound engagement.
AVOXI’s new Proactive Service uses ML/AI to automatically monitor voice performance at the phone number level, identifies potential disruptions, and creates support cases without requiring manual oversight or IT team intervention.
The new Intelligent Caller ID feature uses AI to automatically determine the best outbound number to display based on the call recipient’s location, regardless of where the call originates.
AVOXI Digest is a dynamically customizable report, delivered weekly, that gives enterprises a full view of global voice operations, offering high-level summaries, granular activity insights, and trend analysis across regions and numbers.
AVOXI
Talkdesk Launches Travel and Hospitality Experience Clouds
Continuing its focus on delivering industry-specific solutions, the CX provider introduced Talkdesk Travel Experience Cloud and Talkdesk Hospitality Experience Cloud. Both new offerings provide low-code tools and pre-built integration gateways to industry systems (e.g., property management systems, CRM, etc.). Moreover, these new products are built on Talkdesk’s Customer Experience Automation (CXA) platform which provides AI agents and orchestration for those agents.
Travel Experience Cloud enables customers to manage itineraries, book and re-book flights, send travel notifications (gate changes, baggage claims assignments, etc.) and more. Hospitality Experience Cloud facilitates making reservations, fulfilling housekeeping or room service requests, or offering tailored local recommendations.
Earlier on No Jitter: “How Talkdesk Delivers for Vertical Industries” (December 5, 2024)
8x8 Launches Verif8 for More Secure Customer Interactions
The contact center, unified communication, and CPaaS solution provider launched Verif8, a One-Time Password (OTP) solution that works across SMS, voice, and Viber. 8x8 Verif8 runs on 8x8’s CPaaS layer, which is part of the 8x8 Platform for CX. Verif8 features pre-built templates in 43 languages and ready-to-use Sender IDs, as well as premium routes, voice fallback and real-time monitoring.
Deals
Mitel Emerges from Financial Restructuring
The business communications provider completed its financial restructuring which began in March 2025 when it filed for Chapter 11 bankruptcy protection. Mitel said it reduced its debt by approximately $1.15B, reduced annual cash interest payments by approximately $135M, and raised approximately $125M of new funding in aggregate to support its go-forward operations. Mitel will focus on “expanding workforce communications experiences and enhancements to vertical solutions for frontline workers, Mitel CX, and our jointly developed hybrid solution with Zoom,” said Tarun Loomba, president and CEO of Mitel.
Earlier on No Jitter: “Mitel Repositions for Hybrid Communications Success” (March 10, 2025)
Wayfound Now an AI Agent Monitoring Partner for Agentforce 3
The provider of an AI agent management platform became a new monitoring partner for Salesforce’s Agentforce. Through this integration, all AI agent interactions streamed into Salesforce's Data Cloud can connect with Wayfound's AI agent supervision and management platform.
Linux Foundation Launches the Agent2Agent Protocol Project
The Agent2Agent (A2A) project will be hosted by the Linux Foundation and resulted from Google’s transfer of its Agent2Agent (A2A) protocol specification, accompanying SDKs, and developer tooling. Google launched A2A in April 2025 and since then more than 100 companies have lined up to support it. The A2A founding members in AWS, Cisco, Google, Microsoft, Salesforce, SAP and ServiceNow.
In short, A2A enables autonomous AI agents to discover one another, exchange information securely and collaborate across systems. This allows developers and organizations to unite agents from multiple sources and platforms
This Week on No Jitter
In case you missed them, here are some of our top stories:
Slack Workforce Lab Report: 1 in 5 desk workers use AI daily with the biggest benefits coming from integrating AI tool usage into one’s daily workflows, with workers reporting improved focus and productivity
Genesys Cloud AI Studio Debuts Agentic AI: The new platform from Genesys Cloud enables enterprises to build, manage and scale AI – along with embedded guardrails, permissions, privacy, and other trust elements.
AI is Redefining Meetings: Even with an influx of AI-enhanced technology to make meetings more productive, meeting attendees are still reporting that they’re losing work momentum.
Salesforce Launches Agentforce 3: Salesforce brings command and control of Agentforce AI agents to its digital labor platform, as well as facilitating inter-agent functionality and their access to tools residing within other solutions.
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