No Jitter Roll: GoTo Announces New Grasshopper CapabilitiesNo Jitter Roll: GoTo Announces New Grasshopper Capabilities
Also, Vodafone and ServiceNow partner for CX automation.
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we cover product news such as: GoTo announces new capabilities for its virtual phone system, Grasshopper; GuidePoint announces new AI governance solutions.
In deals news, we cover Mitel and L-SPARK’s launch of their UC Accelerator program; Protect AI’s integration of their security solutions into Amazon Bedrock; Iristel’s Webex certification; Vodafone and ServiceNow’s partnership for a CX service automation solution; Smobi and Vonage’s partnership for RCS messaging; Thales and Deloitte’s partnership for data protection and data governance.
Products
GoTo Grasshopper Announces New Capabilities
The cloud communications and IT provider has announced new capabilities for Grasshopper, its virtual phone system. Capabilities include a unified Conversations tab that allows business owners to keep track of customer calls, texts, voicemails, and faxes in a single thread, as well as filter and search records and customer information. These updates also include call capture for incoming and outgoing calls and insight on patterns to identify gaps in service.
Source: GoTo
GuidePoint Offers New AI Governance Solutions
GuidePoint Security, a cybersecurity solution provider, has announced its Artificial Intelligence (AI) Governance solutions for secure AI adoption, responsibility, and compliance. These AI governance solutions offer:
AI model discovery and inventory for sanctioned and unsanctioned AI tools
AI readiness assessments to measure governance maturity, identify gaps in security, and provide recommendations based on enterprise-specific objectives
Strategies to regulate compliance with global standards
An AI Governance Roadmap that evolves with regulation changes and business needs
Safeguard deployment and oversight safety mechanisms to sensitive information
“We’re at a pivotal moment where AI’s potential to drive innovation and efficiency is matched by its associated risks,” said Scott Griswold, Practice Director, Governance at GuidePoint Security. “AI governance is no longer optional, it’s business-critical.”
Deals
Mitel and L-SPARK Launch UC Accelerator Program
The business communications provider had announced a partnership with L-SPARK, a software accelerator, to launch the Mitel Unified Communications Accelerator, Powered by L-SPARK Select. This program allows early-stage Canadian and European companies in AI, IoT, and AR/VR-powered innovations to integrate applications and services with Mitel solutions.
“Mitel has a long and proud history of innovation, and we are thrilled to partner with L-SPARK on this transformative program,” said Luiz Domingos, Mitel CTO. “With the emergence of AI and a drive towards digital transformation across sectors, we are entering a new era for communications solutions.”
Protect AI and Amazon Bedrock Integrate
Protect AI, an enterprise AI security solutions provider, has partnered with Amazon to connect Protect AI’s Guardian and Recon solutions with Amazon Bedrock, adding security to generative AI applications within existing AWS environments.
Guardian is a zero-trust security scanner for AI and ML models that detects backdoor vulnerabilities, runtime threats, and deserialization issues, while Recon is an automated red-teaming solution that stress-tests generative AI models.
Iristel Gains Webex Certification
The telecommunications company has announced their certification to provide Cloud Connect for Webex Calling through Webex by Cisco. The company has also announced the launch of Iristel Unite, a cloud-based telephony solution or improved organizational communication. With this new certification, Iristel plans to extend cloud-native calling capabilities for commercial enterprise and government sectors globally.
Vodafone and ServiceNow Partner for CX Service Automation
Vodafone Business and ServiceNow have announced a five-year partnership focusing on creating an AI-powered service management solution to enable Vodafone to resolve queries and detect/fix issues. This solution will support Vodafone’s fixed and mobile connectivity products and digital services.
Marika Auramo, CEO of Vodafone Business, said: “Vodafone and ServiceNow have created a highly programmable and self-adaptive AI solution befitting of the digital age. With AI at its core, we can more easily and effectively support customers with their connectivity needs and digital journeys from large multi-national customers to smaller companies, globally or locally.”
Source: ServiceNow/Vodafone
Smobi and Vonage Partner for RCS Messaging
The cloud communications company has announced a partnership with AI-powered RCS platform Smobi, so now Smobi clients can send branded, verified communications.
"As early adopters of RCS, Smobi is redefining the way E-commerce brands interact with their customers,” said Kunal Puri, Founder of Smobi. “This is only the beginning of RCS's potential as a game-changing communication channel.”
Thales and Deloitte Partner for Data Protection and Governance
Thales, a technology and security provider, has announced a partnership with Deloitte for cybersecurity services and solutions. The partnership will integrate Thales’ encryption and key management technologies with Deloitte’s data protection, security consulting, and implementation abilities.
This Week on No Jitter
Sustainability Needs to Join Productivity in AI Conversation– AI’s resource consumption is considerable. But there are ways to make it more sustainable by minimizing energy consumption and electronic waste.
The Drumbeat for Digital Labor Intensifies– Microsoft's 2025 Work Trend Index Annual Report centers human productivity as a limiting factor in improving business performance -- a limit AI can transcend.
The Rise of CX Observability in Service Monitoring– CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.
Avaya Goes to Infinity and Beyond – By launching the Avaya Infinity Platform, the company provides a contact center modernization trajectory for its large enterprise and public sector customers.
Don’t Blame the Agentic Agent – Agentic AI could be the breakthrough everyone wants, but it’s limited by the rigid policies and systems in customer service.
Read more about:
No Jitter RollGoToMitelWebexAmazonServiceNowDeloitte DigitalRCSGuidePointL-SPARKProtect AIIristelVodafoneSmobiThalesAbout the Author
You May Also Like
